NLT Regs 2025 Ch.2
Second National Land Transport Regulations, 2025: Chapter 2, Electronic-Hailing Services
The rules every e-hailing platform and every e-hailing operator in South Africa must now meet. Chapter 2 sets what the app has to do, who may be given access to it, what the contract with each operator must say, and what has to be registered with the National Public Transport Regulator before anyone may legally take a fare.
Sections
15
Duties
23
Questions
75
Assessment from
R 33 800
What it covers
Chapter 2 turned e-hailing from something the law did not describe into a licensed category with its own requirements. It binds two different parties at once. A platform provider, whoever supplies the app, must register with the National Public Transport Regulator, be South African, keep premises in the country, and build specific features into the product. An operator, whoever holds the licence for the vehicle, must have an e-hailing operating licence, a written agreement with a registered platform, a marked vehicle, a panic button and an electronic receipt for every fare. A business that runs its own app and its own vehicles is both, and reg 28(4) says so expressly: being the platform provider does not exempt you from a single operator duty. Two dates matter more than the rest. From 11 March 2026 nobody may provide an e-hailing service through an unregistered platform. And under reg 28(3), an operator using an unregistered platform will not be granted an operating licence at all. So the platform registration is not a later step; it is the gate in front of every other licence.
Does this apply to you?
This applies to you if you supply an app that connects passengers to drivers, or if you hold or need an operating licence for a vehicle used for e-hailing. If you do both, every duty here is yours. Chapter 2 does not apply to metered taxis, charter services or staff transport unless those are hailed through an app within the meaning of section 66A(1)(a) of the Act.
Where this text comes from
Transcribed 2026-10-11. Check the provision against the source before relying on it in a filing.
What non-compliance costs
Reg 37 carries the offences and the figure. Under reg 37(1) an operator commits an offence by contravening reg 14(6), by failing to notify under reg 21(3), or by failing to issue a compliant receipt. Reg 37(2) covers a platform provider that does not comply with a reg 27 information request from the NPTR, a regulatory entity or a planning authority. Reg 37(3) covers any person who contravenes reg 15(7), the platform registration cutoff. Reg 37(4) sets the penalty at a fine not exceeding R100 000. Separately, an operator suspended by every platform must surrender its operating licence within 48 hours under reg 21(3). The commercial penalty is heavier than the criminal one: under reg 28(3) an operator on an unregistered platform cannot be granted a licence at all, so the R100 000 is rarely the number that decides anything.
What the assessment covers
The assessment works through 75 questions across 23 duties, scored out of 403. Each answer generates the specific actions needed to close or prove that duty, and a “yes” only counts once its evidence is in, which is what makes the score defensible rather than self-declared.
The questions themselves are part of the assessment.
Find out where you stand on NLT Regs 2025 Ch.2
Run the assessment, get your score, and get the exact list of what to fix, with the evidence trail an auditor will ask for.